Terms, Conditions, and Cancellation Policy

1. Payment Methods

We accept the following methods of payment:

• Credit Cards: Processed via Stripe (Visa, Mastercard, American Express).
• Cash: Accepted at the time of pickup (US Dollars or Belize Dollars).
• Zelle

(No other payment methods are accepted).

2. Rate Information

• Minimums: Rates are based on a minimum group size of 2 persons. (Note: Some specific tours require a 3 or 4-person minimum; this will be listed on the individual tour description).
• Currency: All rates are listed in US Dollars (USD) and are quoted per person.
• Pricing: Prices are subject to change at any time prior to booking confirmation.
• Group Dynamics: You may be joined with other persons or groups on a tour, but we strictly avoid large, overcrowded groups to ensure quality.

3. Inclusions & Exclusions

Standard Inclusions (Full Day Tours):

• Dedicated van and driver transfer.
• Guided tour with an experienced, professional guide (including specialist guides where appropriate).
• Beverage cooler on ground transfers.
• All entrance fees.
• Tour equipment (e.g., headlamps, inner tubes, etc.).

Standard Exclusions:

• Gratuities: These are optional and not included in the price. However, please feel free to tip your driver/guide for a job well done.
• Personal Items: Items of a personal nature (souvenirs, medication, etc.).
• Meals: Breakfast, lunch, and dinner are not included unless explicitly stated. However, should your tour schedule permit, your guide would be delighted to recommend a lovely local restaurant where you can relax and enjoy authentic Belizean flavors at your own expense.
• Specific Items: Any other items not explicitly listed in the tour description.

4. Deposit & Payment Policy

A. Tours

• Deposit: A deposit of 30% to 50% is required to confirm most tour reservations.
• Prepayment of Balance: If you prefer to prepay your remaining balance via credit card before your trip, you must email us at reservations@belizefuntours.com at least 4 days prior to your tour date. Please note that a 4% credit card processing fee will be added to all balance prepayments.
• Final Balance: If the balance is not prepaid, the remaining balance is strictly payable upon arrival in Belize via Cash.
• No-Show Penalty: Should you fail to show up for your tour without 48 hours' prior notice, Belize Fun Tours reserves the right to charge the full value of the excursion to the credit card on file.
• Confirmation: Itinerary and rates are not guaranteed until reservations are confirmed with a deposit/payment.

B. Vacation Packages

• Deposit: 50% is due at the time of booking to confirm all vacation packages.
• Balance: The remaining balance is due 60 days before arrival.
• Late Bookings: All vacation packages booked within 60 days of arrival must be paid in full at the time of booking.
• Confirmation: Hotel availability and pricing are not guaranteed until the deposit is made.

C. Multiple Tour Bookings

For guests booking multiple tours on different dates, full payment for all scheduled tours is due on the day of the first tour. This helps us confirm logistics, secure guides and transportation, and coordinate services across multiple days. Once payment is received, all tours will remain confirmed as scheduled. We appreciate your understanding, as this allows us to provide a smooth, well-organized experience throughout your stay.

5. Cancellation & Refund Policy

All cancellations must be made in writing (via email) to be valid.

A. Tours & Shore Excursions

• 8 Days or More Prior: Refund of amount paid less upfront costs (e.g., tickets purchased, reservation fees).
• Less than 7 Days / No-Show: No refund.

(Note: This single cancellation policy applies universally to all guests, whether staying overnight in Belize or arriving via cruise ship. There are absolutely no exceptions made for missed cruise ship port calls or weather events).

B. Vacation Packages

• 60+ Days Before Arrival: 100% refund (Less Credit Card Processing Fees). Note: Stripe, our US credit card processor, does not refund processing fees.
• 31 Days Before Arrival: 50% of the total package cost refund less credit card processing fees.
• Less Than 30 Days Before Arrival: No refund.
• Travel Insurance: We strongly recommend purchasing travel insurance for peace of mind through Allianz Travel Insurance or Travel Guard.

6. Weather-Related Cancellations

Your safety and overall experience are always our highest priorities. Belize Fun Tours closely monitors weather and local conditions and makes all operational decisions with guest safety, environmental considerations, and regulatory guidance in mind.

On rare occasions, tours may be canceled due to severe weather conditions beyond our control that make activities unsafe or inaccessible. This includes, but is not limited to, heavy rainfall causing the flooding of caves, rough seas, strong winds, or roads to ruins becoming impassable.

Strictly No Refunds or Substitutions:

If a tour is canceled or altered by Belize Fun Tours due to these severe weather-related conditions (which are considered Force Majeure events), there will be NO REFUNDS and NO SUBSTITUTIONS provided. This strict policy applies equally to all bookings, whether secured with a deposit or paid in full. We do not offer rescheduling or credits for future use for these events.

Combination Tours & Partial Closures:

For combination tours featuring multiple activities (e.g., Xunantunich Ruins, Cave Tubing, and Zipline), we always aim to make the most of your day. If a specific segment of the itinerary is closed or inaccessible due to weather or Force Majeure events, your tour will still proceed so you can enjoy the remaining open activities. Because these tours are carefully pre-arranged, please note that we are unable to provide refunds for the unused portion of the tour. Additionally, we cannot accommodate substitutions or activity swaps (such as substituting a closed cave tour for the Belize Zoo or ATVs).

Refunds are not provided for weather-related cancellations or partial closures, as many tour components are prepaid in advance and cannot be recovered. Because of this strict policy, we strongly recommend purchasing comprehensive travel insurance to protect your investment against unexpected weather disruptions.

7. Vehicle & Equipment Issues

While we maintain our vehicles and equipment to high safety standards, unforeseen mechanical or equipment issues may occasionally occur. In such cases, Belize Fun Tours will make every reasonable effort to minimize disruption, including arranging a replacement vehicle or modifying the itinerary where possible.

If a tour is significantly impacted and cannot be completed as planned, we will work with guests to reschedule the tour or offer a credit for future use, subject to any non-refundable costs already incurred.

8. Changes to Tours

There is no charge for changes made to the itinerary up to 48 hours prior to the tour day, subject to availability.

9. Guarantees

Tour Timelines & Back to Ship Guarantee

We are fully aware of ship deadlines and have never missed a ship's last tender. Our guides remain at the designated meeting point until you arrive to ensure seamless pickup.

Guest Satisfaction Guarantee

With 20+ years of experience in high-level hotel management and tourism, we excel at customer service. Our guides are carefully selected and trained to deliver outstanding experiences.

10. Third-Party Services & Our Role as a Destination Management Company

Belize Fun Tours proudly operates as a Destination Management Company (DMC) and works closely with a network of trusted, independent service providers, including tour operators, boat and dive companies, transportation providers, and accommodations.

While we carefully select reputable partners and manage all arrangements on your behalf, some services included in your itinerary are operated by third-party providers that are not owned or directly controlled by Belize Fun Tours.

On rare occasions, these providers may experience operational challenges such as mechanical or equipment issues, safety-related delays, weather disruptions, or other circumstances beyond anyone's control. Should this occur, Belize Fun Tours will always act in the best interest of our guests by assisting with alternative arrangements, rescheduling where possible, or coordinating any credit or refund offered by the supplier.

Please note that refunds, credits, or compensation for third-party services are subject to the terms and policies of the individual provider. Belize Fun Tours' responsibility is limited to passing on any refund or credit actually received from the supplier and does not extend to additional compensation or losses.

For added peace of mind, we strongly recommend that guests and travel agents arrange comprehensive travel insurance. While Belize Fun Tours does not sell travel insurance, there are many reputable providers offering worldwide coverage that can help protect against unexpected changes, delays, or disruptions. Our priority is to ensure a smooth experience, clear communication, and thoughtful support throughout your journey, even when unexpected situations arise.

11. Travel Agent Bookings

Belize Fun Tours welcomes bookings made by travel agents and travel professionals on behalf of their clients. However, please note that we do not offer or pay commissions for any bookings.

All tours, vacation packages, and services are sold at our standard published rates. Travel agents are responsible for arranging their own professional fees or markups directly with their clients, as Belize Fun Tours will not process, hold, or distribute any commission payments.

12. Liability & Indemnity

Liability

Belize Fun Tours acts only as an agent for the passengers regarding travel whether by private car, boat, aircraft, or any other conveyance. We assume no liability for injury, damage, loss, accident, delay, or irregularity which may be occasioned either by reason of defect, through the acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of government or other authorities (de jure or de facto), wars (whether declared or not), hostilities, civil disturbances, strikes, riots, pilferage, epidemics, medical or customs regulations, or from any cause beyond the control of Belize Fun Tours.

We do not accept responsibility for loss or additional expenses due to delay or changes in schedules. We reserve the right to accept or decline any passenger should such person's health or general deportment impede the operation of the services to the detriment of other passengers.

Indemnity

When you book an excursion with Belize Fun Tours, you accept responsibility for the proper conduct of yourself and your party. We reserve the right to terminate your tour or that of any member of your party due to misconduct. If your actions (or those of your party) cause damage to tour equipment, you agree to fully indemnify us against any claim made against us or on behalf of the owners of such equipment.

13. Important Disclaimers

• Belize Fun Tours cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons beyond our control.
• There will be no refunds for no-shows, unused portions of tours, or Acts of God/circumstances beyond our control.
• Belize Fun Tours is not liable for any injury, death, accident, delay, or loss related directly or indirectly to tours/trips.
• Belize Fun Tours is not liable for any expense(s) incurred by loss or damage to the guest's personal property while participating in any tour.
• Risk Awareness: The Customer and/or Agent declare they are aware of the risks of traveling through Belize. While guides will inform guests of safety procedures, it is understood that guests participate in adventure-based packages at their own risk.

14. Force Majeure

Belize Fun Tours shall not be liable for any failure or delay in the performance of its obligations under these Terms and Conditions arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control ("Force Majeure Events").

Force Majeure Events include, but are not limited to:

• Acts of God (e.g., hurricanes, earthquakes, floods, fires, or explosions).
• War, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riots, or other civil unrest.
• Government orders, laws, regulations, or actions, including embargoes or blockades.
• National or regional emergencies, epidemics, pandemics, or quarantine restrictions.
• Strikes, labor stoppages, or slowdowns.
• Interruption or failure of utility service or transportation (including airport closures or flight cancellations).

Please note: As explicitly stated in Section 6, severe weather events that result in flooded caves or impassable roads are considered Force Majeure events and are strictly non-refundable and non-transferable, with no options for rescheduling or substitutions.

15. Actun Tunichil Muknal (ATM Cave) & atmbelize.com Bookings

Belize Fun Tours is the official owner and operator of atmbelize.com. For guests booking excursions to the Actun Tunichil Muknal (ATM) Cave through either of our platforms, please be aware that this specific cave system is highly susceptible to sudden water level changes and flooding due to localized or upstream rainfall.

The same strict weather cancellation policy applies universally to all ATM Cave bookings. If the Belize Institute of Archaeology (NICH) closes the cave or our guides determine it is unsafe to enter due to flooding, high water levels, or severe weather, this is classified as a Force Majeure event. In such cases, there will be NO REFUNDS and NO SUBSTITUTIONS. This strict policy applies to all deposits and full payments. Because the ATM Cave is uniquely vulnerable to weather-related closures, we strongly reiterate our recommendation for all guests to purchase comprehensive travel insurance.

16. Acceptance of Terms, Cancellation Policy & Policy Updates

By booking a tour, vacation package, or any service with Belize Fun Tours (or our subsidiary atmbelize.com), you confirm that you have read, understood, and agreed to our Terms & Conditions, Cancellation Policy, and all applicable policies as published on our website at the time of booking.

These policies form part of your booking agreement and apply to all services provided.

Belize Fun Tours reserves the right to update or modify its Terms & Conditions and policies from time to time to reflect operational, legal, or regulatory changes. Updated policies will be published on our website and become effective upon posting.

By completing a booking, making a payment, or continuing to use our services after such updates are posted, you acknowledge and accept the revised Terms & Conditions and policies.